Cancellation and Refund Policy

Requesting cancellation

You can request cancellation at any time by emailing project@webzstore.com or billing@webzstore.com. Please include your business name, the service involved and an invoice reference if available. Do not send passwords or payment-card details with the request.

For ongoing marketing notice arrangements, see Terms and Conditions.

When you cancel a subscription, future recurring charges stop immediately. Your service continues until the end of the subscription period already paid for. Unused prepaid fees are not refunded, except where the three-day refund provision applies or applicable law requires otherwise.

We will respond to your cancellation request by email within one to two business days. This response period does not delay cancellation or extend recurring billing.

When a full refund is available

We provide a full refund for a new project or subscription cancelled within three calendar days from receipt of payment, provided no work has started on that project or subscription. This refund window does not apply to renewals.

Services are otherwise normally non-refundable. Your applicable statutory rights remain unaffected.

Cancellation after project work has started

A change of mind, a change in business plans or a decision to use another provider does not, by itself, entitle you to a refund for authorised work already performed in accordance with the agreed scope. This includes work completed before cancellation even if the overall project is unfinished or the website has not yet launched.

Fees properly due for work already performed, completed milestones and any non-recoverable third-party costs you approved remain payable under the agreed project terms, subject to applicable law. We will explain the work and charges involved on request. Cancellation does not automatically make the entire remaining project price payable; any amount due must be supported by the agreed terms and the work or authorised costs involved.

For a completed website or milestone, a later decision not to use or launch the work does not, by itself, make the work undelivered. A genuine claim that work was not provided as agreed will be reviewed through the process below. This clause does not exclude any refund or remedy required by applicable law.

Service concerns and payment disputes

If you believe a service has not been provided as agreed, email project@webzstore.com or billing@webzstore.com with your invoice reference, the service involved and a description of the problem. Our senior management team will review the agreed work, the delivery records and your concerns. We will work with you to understand the issue, seek an appropriate resolution and explain the outcome in writing.

Where possible, please contact us first and give us a reasonable opportunity to review and resolve the issue before opening a PayPal dispute or requesting a chargeback through your bank or card issuer. You should not delay reporting an unauthorised payment or miss any deadline that applies to your payment-dispute rights.

If a payment dispute is opened, we may submit relevant invoices, payment-authorisation records, agreed service details, delivery records and correspondence to the payment provider or card issuer to support our response. Please describe the transaction and the issue accurately, including any refund already received. The same payment cannot be refunded twice.

This review process does not restrict your statutory rights or any dispute rights available through your payment provider, bank or card issuer.

Final invoices and unused fees

Outstanding invoices must be settled as part of account closure and before handover. Unused prepaid fees are not refunded, subject to the three-day refund provision and applicable rights.

Website care and domains

Website and domain-care renewals are normally invoiced manually. We normally remind clients about renewals by email or telephone. If you already own your domain, you remain responsible for renewing it. Where we purchased and hold a domain on your behalf, transfer to your own account is available for a fee confirmed before proceeding.

You own your website, code and content. You can arrange your own migration or ask us to help. Migration assistance is charged according to the work involved, with the fee confirmed beforehand.

Contact

Email project@webzstore.com or billing@webzstore.com about cancellation or refunds. Related information: Terms and Conditions and Privacy Policy.