WebzstoreMaintenance is the routine work that keeps a website working after launch. What applies to your site depends on an assessment of its platform, hosting and access. Website development covers building or redesigning a custom website; maintenance looks after one that already exists.
Website Maintenance Services
Website Maintenance Services
Website maintenance keeps a working website up to date, secure and backed up, with clear responsibility for each part. Webzstore offers it as website care covering updates, security, SSL support, backups and assistance if a site is hacked or infected with malware.
01Cover
What website maintenance can cover
Our WordPress website services cover sites built on WordPress. Moving a site to a new platform or host is a different job, covered by Website Migration Services.
02Choose
Choose what you need help with
Select one part, several parts or the whole care arrangement. The plan you see is a starting point for the call, not a quote.
Where this startsOur website needs updates, security and backups, but we are not sure who is responsible for the hosting, the logins and each task.
In plain terms
- Hosting
- The server that stores your website and shows it to visitors.
- Backup schedule and retention
- How often backups are taken and how long they are kept. It does not promise that a restore will succeed.
- SSL certificate
- What lets browsers connect to your website securely over https.
- Domain name
- Your web address, held by whoever registered it.
03Manage
Agree what we manage
Use this checklist on the call to separate who does what.
Domain name
Who is responsible
You, where it is registered in your account; Webzstore, where we administer it under the agreed care
What to confirm
Who renews it and who can change its settings
Hosting
Who is responsible
Webzstore, where the site is hosted and managed by us; otherwise your current host
What to confirm
Where the site is hosted today and who holds the login
Updates
Who is responsible
Webzstore, for the website and software we agree to manage
What to confirm
Which software is covered and which updates need your approval
Security, SSL and malware or hacking assistance
Who is responsible
Webzstore, for the managed website
What to confirm
What is checked and how you report a problem
Backup schedule and retention
Who is responsible
Webzstore, only for websites hosted on Webzstore servers
What to confirm
Backups are taken every other day as standard, and every day for websites with high traffic, many form submissions or an online store; they are kept for 30 calendar days
Transfer assistance
Who is responsible
Webzstore, on request
What to confirm
What moves, who holds each login and what is agreed before a transfer
Security work reduces avoidable exposure. It cannot make a website immune to problems, and we do not promise round-the-clock monitoring or response.
04Updates
Updates and compatibility checks
An update can change how a plugin, theme or the core software behaves, so we treat each one as a change to check.
- Confirm who has access to the site and which backup you could return to before the update starts.
- List the platform version, plugins, themes and other software in the agreed scope.
- Read each update's notes and check it suits the rest of the site.
- Apply the updates in a planned order, then test the main pages and forms.
- Tell you what changed and what is waiting.
WordPress's own documentation advises backing up before an upgrade and checking the backup is usable, and warns that older plugins and themes may stop working after one. We plan updates around that.
05Backups
Backups, access and recovery planning
Where a website is hosted and managed by Webzstore, we take backups every other day as standard, and every day for websites with high traffic, many form submissions or an online store. Backups are retained for 30 calendar days. A backup is not a promise that a restore will succeed or take a set time. If the site is hosted elsewhere, this schedule and retention do not apply, and we agree with you what the host provides.
- Recovery planning means deciding in advance who asks for a restore, which date is wanted and what to check afterwards, such as the main pages and forms.
- We also record who holds the domain, hosting and administrator logins and how a handover or transfer would work, so a change of provider does not lock anyone out. We assist with malware or hacking problems but cannot promise a particular outcome.
Common questions
What information do you need to assess maintenance?
Your website address, the platform it uses, where it is hosted, who holds the domain and hosting logins, and any problems you know about. We assess the site before agreeing the scope.
Can you maintain a website you did not build?
That depends on an assessment. We check the platform, the installed software and who has access, then tell you what we can manage and what needs work first.
How often are backups taken, and how long are they kept?
For a website hosted on Webzstore servers, we take backups every other day as standard, and every day for websites with high traffic, many form submissions or an online store. Backups are kept for 30 calendar days. A restore is not guaranteed.
Who owns my website and who can access it?
You own your website, code and content. While we manage a site we normally hold its logins and carry out updates for you, and you can ask for access or to move the site elsewhere. The details are in the agreed care terms.
Talk through your website care
Bring your website address, where it is hosted and who holds the logins. We will help you work out what to include in a care arrangement and what stays with you.
Explore the next step
- Custom Website DesignPlan custom website design around your services, customer questions and enquiry journey, with development and care options. Book a free 30-minute call.
- WordPress Website DesignBuild or improve a WordPress website with useful page layouts, an agreed editing setup and clear ongoing care responsibilities. Book a free 30-minute call.
- Website Migration ServicesExplore website migration services with Webzstore. Plan your content, features and launch, then discuss the project on a free 30-minute call.
- Website Speed OptimizationInvestigate slow website pages, compare changes under recorded conditions and keep important customer journeys working. Book a free 30-minute call.