Frequently Asked Questions

No. You can commission an individual service or a connected set of tasks. We explain the work and why another service may be relevant.

Yes. We assess its condition and your requirements before recommending improvements or a rebuild.

Yes. Website, search, advertising and follow-up can be planned together, with the responsibilities for each part made clear.

Yes. We agree who supplies information, who approves changes and which tasks Webzstore will handle.

You can cancel at any time by emailing project@webzstore.com or billing@webzstore.com. For marketing work, 30 days' notice is appreciated where possible so we can adjust planned work; it is not a condition of cancellation.

Future recurring payments stop when you cancel, and your service continues through the period already paid for. We respond by email within 1-2 business days; waiting for that reply does not delay cancellation.

Website and domain care is normally arranged with an annual fee. The agreed care can include domain administration, website updates, security, backups and SSL support. The scope identifies the responsibilities and support involved.

Yes. If you already own the domain in your account, it remains yours. If we purchased and hold it on your behalf, you can request a transfer to your account; a transfer fee applies. We confirm the requirements and any agreed assistance before proceeding.

We discuss the business, current setup and the help you want. It is a starting conversation, not a promise of a completed audit during the call.

Your website address if available, the main priority and a short explanation of how customers contact you. Do not send passwords or sensitive customer records in the first enquiry.

No. We define the work and review available evidence, but search platforms and customers control outcomes an agency cannot guarantee.