WebzstoreStart with common questions and the actions you want to support. Service explanations, enquiry details and booking requests can be considered where the required information and connections are available.
AI Receptionist and Website Chat
AI Receptionist and Website Chat
Our AI receptionist and website chat service gives routine calls and questions a clear next step. We build workflows around your approved business information and the point where a person needs to take over.
01Scope
Decide what the assistant can handle
The assistant needs limits as well as answers. It should not invent availability, prices or service commitments when the business has not supplied them.
02Handover
Build the handover before launch
A conversation outside the agreed scope needs a useful route to your team. Define which information is collected, where it goes and who is responsible for the next response.
Sensitive requests and decisions requiring professional judgement should remain with the appropriate person. AI chat or voice is not a substitute for emergency services or professional advice.
03Testing
Test realistic situations
Routine question
Expected behaviour
Use the approved business answer
Human check
Is the information current and accurate?
Unknown question
Expected behaviour
Acknowledge the limit and collect a next step
Human check
Does the request reach the team?
Booking request
Expected behaviour
Follow the permitted booking process
Human check
Is availability actually confirmed?
Sensitive matter
Expected behaviour
Avoid an unsupported answer
Human check
Is the correct handover offered?
Connection failure
Expected behaviour
Explain the next available route
Human check
Is the unfinished request visible?
04CRM
Connect conversations with your CRM
The agreed setup can organise contact details and enquiry information so your team does not have to reconstruct the conversation from separate channels.
We assess the integration and define which records should be created or changed. The workflow should not overwrite useful information simply because a new conversation has started.
05Updates
Keep the answers current
A new service, a changed schedule or a different booking rule can affect the assistant's instructions. Establish who confirms those changes and how the updated behaviour is tested.
Monitoring and review responsibilities belong in the service plan. The existence of an AI assistant does not itself establish round-the-clock human support.
06Missed Calls
Give missed contacts a next step
A missed-call text-back workflow can acknowledge a contact and point to the appropriate next step where the setup and messaging permissions allow it.
- Voice routing also needs a clear handover: who receives the call, what happens when they are unavailable and which questions require a person.
Questions about AI receptionist and chat
Can it book appointments?
We assess the calendar connection and your booking rules. The assistant should only confirm what the actual setup supports.
Can customers reach a person?
The handover route is part of the design. We agree how a request reaches your team and what the customer is told.
Will it answer every question?
No. It needs an explicit boundary and a useful response when the question is outside it.
Give the first conversation a useful next step
Bring the questions your team answers repeatedly. We will help decide what the assistant can handle and what needs a person.
Explore the next step
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