WebzstoreThe right request follows a real customer interaction. We help define when it is sent, which customers are eligible and how the invitation is worded.
Review Management
Review Management
Our review management service makes genuine customer feedback easier to request, follow and respond to. We set up a process that fits your business and gives your team a clear next step when a customer shares their experience.
01Requests
Ask at a useful moment
Everyone in that eligible group should have the same opportunity to leave feedback. We do not buy reviews, write them for customers or send only happy customers to a public review page.
02Responses
Know who needs a response
We organise monitoring and response responsibilities so feedback does not sit unnoticed. Your team can approve replies and handle concerns that need access to a customer's record or a business decision.
A public response can acknowledge feedback without exposing private details. More complicated issues need a private route and a person responsible for the follow-up.
A customer completes an eligible interaction
Useful next step
Send a neutral request through the agreed process
A new review arrives
Useful next step
Check the platform and decide whether a reply is appropriate
Feedback raises a service concern
Useful next step
Route it to the person who can investigate
Several locations receive feedback
Useful next step
Keep location details and response responsibilities clear
A review appears to break platform rules
Useful next step
Review the applicable reporting process without promising removal
03Details
Keep reviews and business details together
Customers need to recognise the right business when they leave or read feedback. Our combined service pairs review management with corrections to relevant business listings.
- Listing management and review management together: US$70 per month for a single location. Multiple locations get a discount. Ask about it on your free call.
- Explore Local Listing Management for the business-information side of the service.
04Tracking
Track the process without promising a rating
We distinguish requests sent, feedback received and responses completed where the available tools support those records. Customers decide whether to respond and what to say.
Review work can help you maintain a consistent process. It cannot guarantee a star rating, a number of positive reviews or a search position.
Questions about review management
Can you remove a negative review?
We cannot promise removal. A review that may violate platform rules can be assessed for the platform's reporting route. A genuine negative experience needs an appropriate business response.
Can requests be automated?
Yes, where the systems and permissions support the agreed trigger. We test the timing and stop conditions before the workflow is used.
Can you support more than one location?
Yes. Each location needs accurate details and clear response responsibilities. Ask about the combined offer for multiple locations on your call.
Do customers have to leave positive feedback?
No. The request should invite an honest account of their experience without pressure or incentives for a particular opinion.
Put a clear feedback process in place
Tell us how you currently ask for reviews and who handles the replies.