Google Business Profile Verification Guide

Google may offer a video recording, phone or text, email, a live video call or mail, depending on the profile. You cannot choose a method that is not offered. Some businesses may need more than one check.

Read the method-specific instructions before preparing the information. Verification codes and supporting records should only be shared through the appropriate verification process.

Plan a continuous recording before starting in your Business Profile on a mobile device. Google asks for evidence of the business location, its actual operation and your authority to manage it. What you show depends on whether customers visit your premises or you travel to them.

For a storefront, prepare to show the surroundings, permanent business signage and access that demonstrates management. For a service-area business, prepare relevant location identifiers, working equipment and business-only access. Keep private information and other people's faces out of the recording. Follow the requirements displayed in your account and Google's video verification instructions.

We can review the account situation, explain the instructions and help organise the business information needed for the agreed support work. We also check that the profile details remain consistent with the real operation.

Google controls the verification decision. Support should therefore explain the action taken and what is still pending, rather than promise approval or a particular turnaround.